We believe in building our brand and our business from the inside out, and through this the quality of our Customer service will shine through. It is a strategy that has helped us become one of the UK’s best places to work and supports our aim to become the UK’s leading home assistance company. By building a culture of mutual support and empowerment, our People understand the value of their contributions to our business.
Best place to work
We’re passionate about our People and that’s an investment that is paying dividends with a host of awards and accolades. In December 2017, and for the second year running, HomeServe was named in the UK’s top 10 “Best Places to Work” by independent jobs and recruiting company, Glassdoor. Importantly, the award was based solely on our employees’ voluntary feedback.
In 2017 we were also ranked in the top three by Glassdoor for maintaining a strong and successful work-life balance for our employees and Martin Bennett, our CEO, achieved a Glassdoor rating of 95%, putting him in the top 20 of Glassdoor’s annual “highest rated CEO” rankings. Martin was also named the UK’s ‘Most People Focused CEO’ at the 2016 HR Excellence Awards.
Our People Promises
As part of our Effortless 2020 strategy we have laid out a set of People Promises that all of our employees live by. They are:
Dare to care - we are passionate about our People, our Customers and our Communities.
Do the right thing - we treat our People fairly; we have a diverse, inclusive and safe environment in which we can all be proud to work. Whatever part of the business our People work in; we make sure they have everything they need to be able to do a great job.
Own it - we enable and empower our People to ‘own it’ and be part of delivering an effortless Customer experience every time. If our People think we should be doing something differently, we want them to tell us.
Always improve - we are relentless; we never stop trying to make it simpler and better. We love to learn and believe in growing our own through People development.
Win together: trust each other - we work as one to get it right and make life effortless for our Customers - and we celebrate our success together.
Engagement with our People
We are constantly speaking to our People in order to measure how engaged they are with our company and we hold an annual engagement survey as well as a mid-year survey. Since we launched our ‘Effortless 2020’ strategy, followed by our People Charter, our employee engagement has risen from 56% to 84%. It’s a two-way conversation and feedback from our People is every bit as important as feedback from our Customers.
As part of our commitment to engaging with our People, we also hold bi-annual ‘Cascade’ sessions, including strategic updates from our CEO and Q&A sessions, plus every new employee meets our CEO Martin Bennett when they join us.
Every two weeks, we broadcast live to our people via our a broadcast of our ‘Big Red Sofa’, and our CEO hosts monthly ‘Big Conversations’ with small groups of People from across the business.
And when we get it right, we celebrate it and make sure we say thank you with our quarterly STAR (Special Thanks and Recognition) Awards. More than 1,200 STAR Awards have been presented since the launch of the scheme in April 2015.
We’re incredibly proud of the culture that we have built at HomeServe and we know it’s what will drive the company on to even bigger and better things in the future.