HomeServe secures partnership with RSA to trial its smart water leak detector, LeakBot, to More Th>n Customers

Posted 13 March 2017 9:00 AM by John Greaves

  • Created by HomeServe Labs, LeakBot launched in July 2016 and is a smart connected device to help protect homes against escape of water damage
  • RSA is one of the world’s longest standing general insurers, providing peace of mind to individuals and families, and protecting small businesses and large corporations from uncertainty for more than 305 years
  • HomeServe is  one of the UK’s leading home assistance providers
  • LeakBot will be offered through RSA’s consumer brand More Th>n
  • LeakBot is an innovation created by HomeServe Labs and is a smart connected device designed to detect water leaks anywhere on the mains water supply in the home
  • More Th>n is a brand with a history of partnering with smart tech companies

HomeServe, one of the UK’s leading home assistance providers, has partnered with leading global insurer RSA group, to offer LeakBot – a smart connected water leak detector, developed by HomeServe Labs, to its customers via RSA’s consumer brand More Th>n.

LeakBot can help protect against water damage and leaks in the home, which are the second biggest driver of home insurance claims. A leak in the home can cause major disruption and distress for householders, especially as leaks are often hidden with water escaping slowly over a long period of time meaning homeowners often aren’t aware there is an issue until it is too late.

LeakBot offers a solution to the issue of hidden leaks by detecting leaks anywhere on the mains water supply in a home, before they exacerbate into bigger, potentially damaging problems. The award-winning LeakBot device uses break-through Thermi-Q technology and can be installed easily by clipping the LeakBot to a pipe near the stopcock. It monitors the mains water supply 24/7 to detect and alert Customers via their smartphones to issues such as dripping taps, hidden leaks on pipes and taps being left running.

Customers can then choose to access on-demand repair assistance from HomeServe.

Martin Bennett, CEO, HomeServe Membership, said; “LeakBot is having a massive impact on the insurance industry, offering a real solution to the huge issue of water leak damage not only for consumers, but also insurers. HomeServe is thrilled to announce this partnership with major insurer, RSA Group to offer LeakBot through its More Th>n brand.

“Connected home innovation that will help make life easier for Customers is a key focus for us, and it’s clear RSA Group share a similar vision. We are excited to see more people benefitting from LeakBot by working with RSA Group and are hoping to attract more partners in the future.”

Kenny Leitch, global connected insurance director, RSA commented: “Devices such as LeakBot represent a whole new approach to insurance for RSA as they will enable us to help customers prevent or minimise damage to their homes and treasured possessions. For centuries we have just been there to reimburse our customers over a loss, but going forward we will play a more integral and interactive role in helping our customers limit or even prevent the worst from happening.”

LeakBot was designed and created by HomeServe Labs, in Walsall in the West Midlands, and is on general sale for £149.




About HomeServe:
We are one of the UK’s leading home assistance providers. For more than 20 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, though our own nationwide network of HomeServe approved engineers.

Over two million people in the UK have already placed their trust in us and turn to us when it comes to fixing, maintaining and looking after their home.

Follow us on Facebook and Twitter: @HomeServeUK

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For HomeServe media enquiries contact Stella Pitt, HomeServe’s Head of Communications, on 01922 651508 . Alternatively email

About RSA:
With a 300 year heritage, RSA is a multinational quoted insurance group. Focusing on general insurance, RSA’s core markets are the UK & Ireland, Scandinavia and Canada, with the capability to write insurance business in over 100 countries. RSA’s core businesses have around 13,500 employees with net written premiums of £5.7bn in 2015.

About HomeServe Labs:
HomeServe Labs is a smart home technology developer that designs products and services which make consumers’ lives easier. HomeServe Labs was born out of HomeServe, one of the UK’s leading home assistance provider, which has been delivering maintenance and repair services to over two million Customers across the UK for over 20 years.

HomeServe Labs combines HomeServe’s experience with its entrepreneurial and highly creative team to build original solutions for the connected home. The first product to come to market created by HomeServe Labs is LeakBot which uses intelligent technology to detect water leaks in the home from just one smart device, without the need for professional installation. LeakBot alerts consumers of small leaks before they become big problems, with the aim of helping to protect homes from the impact of water damage.

HomeServe Labs is an exciting new British business founded in 2013 with offices in both London and Walsall.

Key features of the LeakBot include:

  • Quick and easy set up: LeakBot monitors your home 24-7 from just one small device which clips onto the mains water supply - it doesn’t require professional installation or multiple sensors around the house
  • Connected: LeakBot connects to your smartphone and alerts you if there is a leak. It runs off the SIGFOX Internet of Things network meaning that it doesn’t need to be connected to WiFi or mobile data, and its battery life lasts up to five years
  • On-demand support: If LeakBot does detect a leak in your home, you will be able to find out more about the severity of the leak from the LeakBot app alongside support on how to handle the problem. As LeakBot was developed from HomeServe Labs, a company which was born out of home assistance provider HomeServe, you will have access to a network of qualified engineers who can be called out to fix the problem if required