Gas and boiler engineers are the nation’s most trusted traders, new study shows

Posted 19 September 2016 3:09 PM by John Greaves

Gas and heating engineers are Britain’s most trusted traders for 2016 – closely followed by electricians and plumbers, a survey has revealed today.

More than one in five UK homeowners (22 per cent) opted for gas and heating engineers as the nation’s most trustworthy tradespeople in the 2016 poll, released by leading UK home assistance company HomeServe during Gas Safe Register’s Gas Safety Week.

Electricians (11 per cent) rated second among more than 2,000 UK homeowners questioned in the OnePoll survey, followed by plumbers (8 per cent), painters and decorators (7 per cent), landscape gardeners (6 per cent) and joiners (5 per cent). The 2016 list is propped up this year by pest controllers and builders, at 3.5 per cent and 3.55 per cent respectively.

Trustworthiness (67 per cent) is the most important attribute expected of traders by homeowners – with honesty, reliability, high quality workmanship and qualifications also ranking highly in the HomeServe-commissioned study.

However, it appears traders can leave the jokes at home – as smart clothes, compassion, good humour and a smile are deemed to be least important.

“Before we let tradespeople have access to our homes, often for a number of hours, we obviously need to be completely confident we can trust them to do the job with competence and honesty.” said Greg Reed, HomeServe’s Chief Marketing Officer. “Hundreds of our engineers are working in homes across the UK every day, so we know how important this is to our own Customers when they turn to us for help.

“With the busy colder months ahead, gas and heating engineers – including our own – will play a vital role in helping to  repair people’s homes, so it’s fantastic to see them recognised in this survey”, Greg added. “Gas Safety Week is a great way to celebrate those engineers who work hard to help us when we need them most.”

In total, 85 per cent of homeowners who responded in the study deemed qualifications and accreditations to be essential ingredients (either extremely/very important) for choosing their trusted traders of choice. All of HomeServe’s engineers are Gas Safe registered.

Jonathan Samuel, chief executive at Gas Safe Register, added: “Having any kind of work done can be stressful, and knowing that the person who is undertaking work is a suitably qualified professional like a Gas Safe registered engineer is a great help. We always say “Trust the Triangle”, and always use a Gas Safe registered engineer.”


The study also shows that when it comes to the tricky decision about picking a trader, knowing them personally (39 per cent) and word of mouth recommendations from family and friends (36 per cent) prove to be the most popular choices.

For more information on the Trusted Trader 2016 study findings visit HomeServe’s online lifestyle magazine Ketchup at

Picture caption: One of HomeServe’s gas and heating engineers. The survey showed gas and heating engineers were the nation’s most trusted tradespeople

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About HomeServe:

We are one of the UK’s leading home assistance providers. For more than 20 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, though our own nationwide network of HomeServe approved engineers.

Over two million people in the UK have already placed their trust in us and turn to us when it comes to fixing, maintaining and looking after their home.

Follow us on Facebook and Twitter: @HomeServeUK

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For media enquiries contact Stella Pitt, HomeServe’s Senior External Communications Manager, on 01922 651508 . Alternatively email