Cookie Policy

HomeServe and cookies

We’d like to make sure that visitors to our websites understand exactly what cookies are used for and how they affect you whilst browsing or buying from us.


What are website cookies?

Cookies are a kind of short term memory for the web.  They are stored in your browser and enable a site to 'remember' little bits of information between pages or visits.


How does our websites use cookies?

HomeServe uses a range of cookies to enable us to collect information about visitors to our websites. This includes information such as visitor numbers to each of the pages on our site and whether you visited our website via a search engine (such as Google or Bing).


Cookies and your privacy

If, for any reason, we do wish to obtain personal information which may identify you, we will obtain it in a clear and fair manner and also explain what we plan to do with your information. Please see our Privacy Policy for further information.


How to control your cookie preferences

You have full control over your cookie preferences for each website you use.

You can edit your cookie preferences by following the steps in the table below (For browsers not listed in the table below, we recommend that you refer to the 'help' menu in your chosen browser):


Browser: Google Chrome

- Click the spanner icon on the browser toolbar

- Select 'Settings'

- Click 'Show advanced settings'

- In the 'Privacy' section, click the 'Content settings' button

- In the 'Cookies' section, you can change the following cookie setings:

   - Delete cookies

   - Block cookies by default

   - Allow cookies by default

   - Make exceptions from specific cookies or domains

Browser: Firefox

- From the 'Tools' menu select 'Options'

- Select the 'Privacy' tab

- Select the 'Cookies' option if available, otherwise select 'Use custom settings for history' from the 'Firefox will' drop down menu

- Choose your preferred cookie settings

Browser: Internet Explorer 7+

- From the 'Tools' menu select 'Internet Options'

- Select the 'Privacy' tab

- Move the slider to our preferred level of privacy

- For more detailed cookie options, click on 'Advanced' and then check the 'Override automatic cookie handling' box, then modify your settings

 Please be aware that:

  • You may not be able to use all of the interactive features on our websites if cookies are disabled.
  • By removing certain kinds of cookies, you may miss out on future offers and advertisements from HomeServe which may be of interest to you.
  • You may not be able to use all of the interactive features on our websites (such as viewing DIY help and advice videos) if cookies are disabled.


Further cookie preferences

More information on website cookies and the ways in which you can delete and control cookies on your computer is available from